Subject of the Contract
The subject of this contract involves the services offered by My Side Tours Agency, made available for purchase on the official website mysidetours.com. These services are presented to consumers in compliance with Law No. 4078, ensuring proper service provision, sales, and consumer protection.
Under this contract, the agency ensures that all services meet legal and professional standards, safeguarding the interests of consumers.
Additionally, all services are provided with transparent pricing, with no hidden costs to the consumer, and in full accordance with consumer protection laws.
What are the Obligations and Rights of the Parties?
Basic Position
- The consumer acknowledges that all preliminary information has been supplied in electronic format, including the amount, type of payment, and the description of the services provided.
- The Travel Agency assumes full responsibility for ensuring that the services provided meet the agreed-upon terms.
- If any service does not match the description or fails to meet standards, the travel agency is liable and will compensate the consumer accordingly.
Consumer Obligations
- The consumer agrees to notify the Travel Agency in writing or through a video recording regarding any complaints or issues with the provided services.
Agency Commitments
- The Travel Agency pledges to address consumer concerns by exploring practical and thoughtful solutions within a reasonable timeframe.
Consumer Rights
- The consumer is entitled to change the date of the service, tour, or trip up to three days before the start of the program without incurring any additional charges.
- No VAT is charged to the consumer for the services provided, as all listed prices already include VAT.
